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Top Conferences

Boost Satisfaction and Engage your Customer in the Process

Good customer service is paramount in today's crowded and competitive business world. Service must be delivered flawlessly, and thanks to the internet and social media, will have a direct impact on your brand and your bottom line. By offering a customer portal, you not only give them visibility into the process, but you have an efficient way to collect the valuable information and feedback that your customers provide.
» Full Webinar

Safety Is No Accident: How Operational Excellence Can Establish a Culture of Safety in Oil & Gas

In this webinar, learn how a comprehensive approach to operational excellence can instil the fundamental characteristics of a robust safety culture, explore how a strong information management strategy is essential and hear real-world challenges, examples and their solutions.
» Full Webinar

RBC's Epigenetics Toolbox: Enabling Epigenetic Research and Drug Discovery

This webinar will explore and provide answers and solutions to these common problems in epigenetic research. Learn about the products and tools used for epigenetic research, explore the biochemical based assays that provide epigenetic hit/lead identification and identify the common problems and mitakes in epigenetic biochemical assays.
» Full Webinar

How Does a Reconciliations Solution Drive Harmonisation? [Case Study: Arby's and Sysco]

How do you deliver more value to the wider organisation? In this live webinar, Arby's and Sysco explain how they have used emerging technology to optimise Finance services across their respective organisations.
» Full Webinar

Q&A with Anthony Toguchi, Wyeth Nutrition

IQPC Exchange gets the scoop from Anthony Toguchi about Mobile Marketing and his advice for implementing a Mobile strategy in your own marketing campaigns.
» Full Video

Defining and Leading Transformation in your Business to Deliver an Excellent Customer Experience; Michael Gould, Former COO, Hiscox

Michael takes the time to talk us about Hiscox's overall IT and Operational strategy and takes you through his approach to delivering an operational strategy that fundamentally delivers a customer experience. Through change management and process orientation, Michael talks about adopting a lean process to ensure that everything is done to bring value to the customers.
» Full Video

The Power of a Precise Consumer Understanding to make Effective Marketing Decisions and Drive Growth

According to Oliver Rust, Senior Vice President, Global Financial Services, Nielsen, precision marketing is the key for customer engagement, and the link between brand promise and marketing needs to be clearly defined. Consumers expect their experience to deliver on the brand perception. If this is done, then customer trust can be re-set and consumers can be reconnected to their brand.
» Full Video

David MacKenzie, CEO of Flint & Neill

David provides his outlook on the developments within the industry over the next year, and tells us of his eagerness to see the Padma Bridge in Bangladesh to completion.
» Full Video

Advanced Learning: Boeing Explains the Finer Points

Defence IQ will be welcoming to this year's conference Mr. Matt Mayer, Boeing's director of Air Force Programs for the Training Systems and Government Services division of Boeing Global Services & Support. Matt joins us on the line before the event to provide the perfect overview on Advanced Learning ahead of the event.
» Listen to Podcast

How BT is Transforming the Legal and Compliance Departments into Revenue Centres

Hear from Gareth Tipton, Director of Compliance and COO at BT Group who in this practical interview delves into the interesting initiatives they have been implementing at BT to help transform the legal and compliance departments into revenue centres.
» Listen to Podcast

Quickfire 5 Interview Round: Mobile Marketing Association

Paul Berney, Chief Marketing Officer & Managing Director for EMEA, Mobile Marketing Association, joins us for a quickfire five question interview ahead of the Enterprise Mobility Exchange. Paul discusses the primary obstacles you typically see enterprises facing with regard to mobile marketing today, and highlights the first three steps companies should take to build momentum with their mobile marketing initiatives.
» Listen to Podcast

Funding, Regulating, Bunkering - The Struggles Behind Europe's First Dual Fuel Barge

In this exclusive interview, Tim Haidar speaks with Ed de Jong, Business Development at G.C.M. Deen Shipping about the challenges involved with converting your fleet to LNG and their pioneering LNG bunker barge, the Argonon.
» Listen to Podcast

Notable Speakers

  • Mr. Dingani Banda
    Commissioner – Customs Services
    Zambia Revenue

  • Hon Onkokame Kitso Mokaila (MP)
    Minister of Minerals
    Energy Water Resources, Botswana

  • Steve Towers
    Lead Coach and Co-Founder
    BP Group, UK

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Paul Bloxham
    Chief Economist
    HSBC Australia

  • Ben Somerville
    Spatial Systems Manager, Spatial Engineering Services
    Thiess Pty Ltd

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Inna Ben-anat
    Director, Head of Qbd and Product Robustness

  • Dr. Oliver Franz
    RWE AG

  • Arno von Querfurth
    Manager Advanced Diagnosis & Remote Solutions - Daimler Trucks Advanced Engineering
    Daimler AG, Germany

  • Bongani Biyela
    RBT Resources (Pty) Ltd

  • Ms Beatrice Memo
    Commissioner Customs Services
    Kenya Revenue Authority

  • S K Agrawal
    Deputy General Manager – SCADA & Telecommunications

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Mike Burnheim
    Assistant Director-General, Shared Services
    Department of Science, Information Technology, Innovation & the Arts

  • Dino Sarac
    Chief Engineer, Geotechnical & Hydraulics Engineering Services
    Bechtel Corporation

  • Don Linsenmann
    VP Business Process Excellence and Corporate Six Sigma Champion

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Shira A. Scheindlin
    United States District Judge
    United States District Court

  • Dr. Pierre Metz
    Organisational Safety Manager
    Brose Fahrzeugteile GmbH & Co. KG, Germany

  • Sanjay Banga
    Head-PSC, Automation and Contracts
    TATA Power Delhi Distribution Limited

  • Manoharan V.G.
    Chief Engineer-Production & Communication
    Tamil Nadu Transmission Corporation

  • Ahmed Bin Saleh Al Jahdhami
    Chief Executive Officer
    Oman Power and Water Procurement Company (OPWP)

  • H.E. Salim Al Aufi
    Chief Executive Officer
    Public Authority of Civil Aviation

  • John Boyd
    Director, Defense Biometrics and Forensics
    Office of the Secretary of Defense

  • Sheila Cahnman
    Vice President, Healthcare Market Sector Leader

  • Tânia Nossa
    Diretora do Shared Services Center

  • Herberto Yamamuro
    Chief Executive Officer

Past Partners

  • Accenture Atento Boeing Capgemini
  • FGV Force Protection General Dynamics Genpact
  • IBM KPMG L3 Communications Lockheed Martin
  • Northrop Grumman Raytheon Schlumberger Siemans
  • Skydex Totvs